FAQ

Arrangement Care

A little extra care will make a significant difference in the life of your flowers. Keep the vase filled to the top with clean water. There is no need for you to add anything but fresh water. To keep your entire arrangement looking fresh, simply pluck fading flowers off the stem. If your arrangement is in a basket or a shallow dish, please keep the floral foam saturated. Keep your arrangement in a cool place and out of direct sunlight; 65 to 70 degrees is optimal. Keep away from heating or cooling vents, fans, and radiators.

Order Confirmation

When your order is placed on the website, you will see a "Thank You" page which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to The Empty Vase. If placed between 8:00 am and 3:00 pm PST, then it will be processed within the hour. If placed after 3:00 pm PST your order will be processed the following day. You will receive an email confirmation once your order has been downloaded and received at Empty Vase Florist. If there are any problems with your order, one of our customer service associates will contact you by phone or email. If you have any questions about an existing order, previous order, or would like to change an order please call us toll free at (888) 283-9890.

Seasonal Flowers

If our floral designers are out of a particular decorative element, i.e. a specific basket, vase, plush, etc., they may substitute a similar element of equal or greater value. It is our policy to reach out and get approval from the customer before any substitutions are made. Due to delivery time restraints, if we cannot get in contact with you the florist will use their discretion to decide. We select the most creative florists to be on our team who professionally recreate our designs based on their creative interpretation. The "look and feel" of our arrangements featured will remain the same, with our florists paying careful attention to overall shape, size, style, and color combinations. Our florists will use only the freshest flowers, and so will make substitutions depending on seasonal and regional availability. In single-variety arrangements only, variety will take preference over color. For instance, if a florist is out of "yellow tulips," they will substitute another color of tulips, not another yellow flower.

Delivery Time Requests

We will arrange to accommodate a delivery time as per your request, however we cannot guarantee an exact time of delivery due to unforeseen circumstances such as weather, traffic and rush hour deliveries. Holiday, rush orders, and deliveries during peak business traffic may encounter some delays, please allow some flexibility or extra advanced time to ensure delivery on schedule.

Changes and Cancellation

If there is a change or you wish to cancel your order, please contact us as soon as possible. We will be happy to accommodate request when possible. 24 hour notice is required for a cancellation of an order.

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