Reward Policy

Reward Policy

EARN Petals
Rewards can currently be earned for the following actions:
  • Making purchases — every time you make a purchase you earn points based on the price of products purchased and these points are added to your Petals balance.
Petals EXCHANGE RATES

The value of Petals is determined by an exchange rate of both currency spent on products to Petals, and an exchange rate of Petals earned to currency for spending on future purchases.

REDEEM Petals

You can redeem your Petals at checkout. If you have accumulated enough Petals to redeem them you will have the option of using Petals as one of the payment methods. The option to use Petals, as well as your balance and the monetary equivalent this balance, will be shown to you in the Payment Method area of the checkout. Redeemable Petals can be used in conjunction with other payment methods such as credit cards, gift cards and more.

Petals MINIMUMS AND MAXIMUMS

Petals may be capped at a minimum value required for redemption. If this option is selected you will not be able to use your Petals until you accrue a minimum number of Petals, at which they will become available for redemption.
Petals may also be capped at the maximum value of Petals which can be accrued. If this option is selected you will need to redeem your accrued Petals before you are able to earn more Petals.

MANAGE YOUR Petals

You have the ability to view and manage your Petals through your Customer Account. From your account you will be able to view your total Petals (and currency equivalent), minimum needed to redeem, whether you have reached the maximum Petals limit and a cumulative history of Petals acquired, redeemed and lost. The history record will retain and display historical rates and currency for informational purposes. The history will also show you comprehensive informational messages regarding Petals, including expiration notifications.

Petals EXPIRATION

Petals can be set to expire. Points will expire in the order form which they were first earned.

Note:
  • Points can be used as store credit in our system only. Redeeming to cash is not allowed.
  • You can sign up to receive email notifications each time your balance changes when you either earn, redeem or lose Petals, as well as point expiration notifications. This option is found in the Petals section of the My Account area.
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