Local Florist Serving West Hollywood & Los Angeles, CA

FAQ (Frequently Asked Questions)


 
Arrangement Care
Orchid Care
Topiary Care
Order Confirmation
Order Status
Substitutions
Delivery Time Requests
Changes and Cancellations
Special Offers
Online Secure Orders
Your Information
To provide faster online help, we have attached a list of frequently asked questions. If you have a question that isn't on our list, please feel free to call us at (310)278-1988, toll free (888) 283-9890  or email us at:
sales@emptyvase.com
 

Arrangement Care

A little extra care will make a significant difference in the life of your flowers.

Keep the vase filled to the top with clean water. There is no need for you to add anything but fresh water. Remove fading blooms and foliage. Some flowers last longer than others. To keep your entire arrangement looking fresh, simply pluck fading flowers off the stem.

If your arrangement is in a basket or a shallow dish, please keep the floral foam saturated. Keep your arrangement in a cool place and out of direct sunlight. 65 to 70 degrees is optimal. Keep away from heating or cooling vents, fans, and radiators.

 

Order Confirmation

When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to The Empty Vase. If placed between 8:00 am and 3:00 pm PST it will then be processed within the hour. If placed after 3:00 pm PST your order will be processed the following day. You will receive an email confirmation once your order has been downloaded and received at Empty Vase Florist. If there are any problems with your order, one of our customer service associates will contact you by phone or email.

 

Order Status

If you have any questions about an existing order, previous order or would like to change an order please call us toll free (888) 283-9890.

 

Substitution/Seasonal Flowers

If our florist is out of a particular decorative element, i.e. a specific basket, vase, plush, etc., the florist may substitute a similar element of equal or greater value.We select the most creative florists to be on our team who professionally recreate our designs based on their creative interpretation. The "look and feel" of our arrangements featured will remain the same, with our florists paying careful attention to overall shape, size, style, and color combinations. Our florist will use only the freshest flowers, and so will make substitutions depending on seasonal and regional availability. In single-variety arrangements only, variety will take preference over color. For instance, if a florist is out of "yellow tulips," they will substitute another color of tulips, not another yellow flower.

 

Delivery Time Requests

We will arrange to accommodate a delivery time as per your request, however we CANNOT GUARANTEE an exact time of delivery, due to unforeseen circumstances such as weather, traffic and rush hour deliveries. Holiday, rush orders, and deliveries during peak business traffic may encounter some delays, please allow some flexibility or extra advanced time to ensure delivery on schedule.

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Changes and Cancellation

If there is a change or you wish to cancel your order, you need to contact us as soon as possible. We will be happy to accommodate request when possible. 24 hour notice is required for a cancellation of an order.

 

Special Offers

Special offers, coupons, or discounts cannot be used in conjunction with other offers. Limit one promotion per order.

 

Online Secure Ordering

We never send personal information over the network in a way that is readable to anyone but us. The Empty Vase does not rent or sell information we receive from web orders or e-mail registrations to third parties.

 

The Information We Collect About You

When you place an order, we require you to provide us with personal contact and billing information, including your address and telephone number. Emptyvase.com uses this information to give you a customized experience and to process the orders that you place with us. We use information we collect from you to process your orders, to provide an enhanced and more personalized shopping experience and to inform you and your gift recipients of offers and discounts from Emptyvase.com. Under no circumstances do we share or sell this information to outside parties.


 
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